Shipping and Returns Policy

At Eagle Armorment, our goal is to provide a fair, transparent, and efficient shipping and returns process. The policies below are structured to ensure customer satisfaction while accounting for the regulatory, logistical, and financial considerations unique to firearms and related equipment.

---

Return Authorization Requirement (RAN)

All returns and exchanges require a Return Authorization Number (RAN) prior to shipment.

• RANs must be requested through customer support.

• The RAN must be clearly written on the outside of the return package.

• Returns received without a RAN may be refused or delayed.

---

Return Eligibility & Timeframe

Returns must be initiated within 30 business days of the original purchase date.

To qualify for a return, items must:

• Be unused, unaltered, and in factory-new condition

• Be returned in original packaging with all accessories and documentation

• Show no signs of wear, installation, or damage

Items failing inspection may be subject to a restocking fee of up to 25%, or may be deemed ineligible for return.

---

Refund Options (Non-Warranty Returns)

To provide flexibility while minimizing unnecessary fees, customers may choose one of the following:

Option 1: Store Credit (Recommended)

• 100% of the purchase price

• No restocking fees

• Issued immediately after inspection

• May be used for firearms, ammunition, accessories, or future purchases

Option 2: Refund to Original Payment Method

• Refunds are issued within 3–5 business days after return processing

• A 25% restocking fee applies to cover:

  • Non-refundable payment processing fees

  • Administrative handling and compliance documentation

  • Loss of resale value once an item leaves inventory

If the original payment method is unavailable, store credit will be issued.

---

Return Shipping Responsibility

• Exchanges:
  Eagle Armorment provides free return shipping on all approved exchanges, including one (1) free firearm exchange where legally permitted.

• Returns (Non-Warranty):
  Customers are responsible for return shipping.

  • You may ship using your preferred carrier with tracking (adding insurance is recommended), or

  • Request a prepaid return label from Eagle Armorment; the label cost will be deducted from the refund total

Original outbound shipping costs are non-refundable.

---

Exchanges

Exchanges are subject to product availability and approval.

• Items must meet all return eligibility requirements

• Once received and inspected, store credit for the original purchase price will be issued

• Customers may then place a replacement order at their convenience

• No restocking fees apply to exchanges

---

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Notify Eagle Armorment immediately upon delivery

• Do not use or modify the item

• We will arrange a replacement or resolution at no cost to you

Shipping damage claims must be reported promptly to ensure carrier eligibility.

---

Manufacturer Defects & Warranty Claims

For items experiencing manufacturer defects:

• Eagle Armorment can assist with warranty coordination upon request

• In many cases, warranty service must be completed directly through the manufacturer

• Warranty claims are not subject to restocking fees

Outerwear & Apparel Returns

Outerwear and clothing items that do not fit properly may be returned under the following conditions:

• Items must be unworn, unaltered, undamaged, and in resale-ready condition

• Tags must be intact where applicable

Apparel Refund Options

• Free return for store credit (no fees)

• Refund to original payment method subject to a 15% restocking fee

Any clothing showing signs of wear, alteration, washing, or damage will not be accepted.

---

Firearm Exchanges & Returns

Firearms eligible for exchange must:

• Be unfired and unmodified

• Be returned in original factory packaging

• Be transferred through an FFL dealer when required by law

If exchanging for another firearm:

• A new background check is required

• Credit is issued after the firearm is returned and logged

• One (1) free prepaid exchange label is provided for new firearms

Used or fired firearms are non-returnable.

---

Final Sale / Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Ammunition, powder, primers, and consumables

• Lower receivers

• NFA items (including suppressors and SBRs)

• Optics and electronic sights

• Hearing and eye protection

• Undergarments and face coverings

• Bows, crossbows, arrows, and bolts

• Modified or custom products (excluding work performed by Eagle Armorment)

• Used firearms

---

Firearm Sales & Legal Compliance

All firearms, magazines, receivers, and restricted items are sold in full compliance with federal, state, and local laws.

• Customers are responsible for verifying local legality before purchase

• Orders that cannot be legally fulfilled may be subject to cancellation fees

• Firearms ship in the manufacturer’s original packaging with included warranties

---

Shipping Policy

Order Processing

• Most orders ship within 24–48 business hours

• Excludes weekends and federal holidays

• Processing times may increase during peak seasons

Tracking

• Tracking information is provided once the order ships

• Orders may be tracked via the “Track Your Order” page

Shipping Restrictions

• Shipping rates and free-shipping thresholds are subject to change

• Orders ship to a single address only

• No P.O. Boxes

• Long guns, ammunition, and black powder ship via ground service only

---

Chargeback & Fraud Prevention Notice

To protect all customers and ensure fair pricing:

• All return activity is documented with inspection records and carrier tracking

• Excessive returns or disputed transactions may result in account restrictions

• Customers are encouraged to contact Eagle Armorment support prior to filing disputes so we can resolve concerns promptly

---

Questions or Return Requests?
Please contact Eagle Armorment Customer Support for assistance. We are committed to resolving issues quickly, fairly, and professionally.